Even simple mistakes like the seller forgetting to attach an invoice or CN22 customs form can cause significant delays to your shipment. Depending on the size and value of your shipment, the documentation required may vary. Missing paperwork is one of the most common reasons for delays in shipping. If your products have high commercial value, like for example, in the US, items whose value is worth over $2500 you will require a customs broker will arrange for the taxes to be paid and for the shipment to be released from customs.Įnsure there is no missing or incorrect paperwork. If you use a standard express shipper or the postal service they will pay the tax for you (DDU), clearing your goods through customs. Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs.įind out if there are outstanding taxes you owe to pay. Second option is to contact your carrier, but please ensure that your shipment is actually stuck in customs. Your seller will be able to contact the shipper and get more information concerning your shipment and the problems faced.
Find out what is happening with the shipment by contacting seller and if they missed out any of the important documentation required to smoothly move your shipment over the border. The shipping company often will only talk to the seller about the shipment. If you think you have a shipment stuck in customs your first action should be to contact the seller who has shipped your goods. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork).
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